| | Customer Service
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FREQUENTLY
ASKED QUESTIONS
We take pride in offering our customers the most personal and comforting shopping experience. Customer service is our priority, so if you have any questions and cannot find the information you're looking for on our site, please contact us at 1-203-655-0185. Design Consultants are available Monday-Friday 9am-5pm EST. If you are calling us after hours, please leave a message and someone will return your the next morning. Should you wish to contact us via email at customerservice@babybox.com we will always try to get back to you within the same business day.
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CUSTOMER
SECURITY AND PRIVACY
- Does
BabyBox.com guarantee customer privacy?
- How
do you use customer information gathered?
- Does
your site use "cookies?"
- Is
it safe to use my credit card online at BabyBox?
STORE POLICIES AND ORDERING
- What
are my payment options?
- When
is my credit card charged?
- How
do I know my order has been placed?
- What
is your return policy?
- What
is your product guarantee?
- How
do you place an order offline?
- Do
you accept telephone orders?
SHIPPING AND DELIVERY
- What
is your product availability?
- What
are your shipping methods and costs?
- Do
you ship to international addresses?
- Can
I ship to multiple "ship to" addresses?
- What
kind of gift services does BabyBox.com offer?
- Does
BabyBox charge sales tax?
- How
can I check the delivery status of my order?
BABYBOX.COM SITE REGISTRATION
- How
do I register on the BabyBox site?
- Do
you have a baby shower gift registry?
HELPFUL SITE NOTES
ADDITIONAL BABYBOX.COM INFORMATION
- How
do I contact BabyBox.com?
- Customer
comments
CUSTOMER
SECURITY AND PRIVACY
- Does BabyBox.com
guarantee customer privacy?
We respect your privacy and maintain a strong commitment to its protection.
At BabyBox.com, we use the information we collect about you to process
orders and to provide a more personalized shopping experience. All information
provided to BabyBox.com remains private and will not be distributed
to anyone outside our company.
- How
do you use customer information gathered?
Any information gathered will be used in a confidential fashion. When
you place an order, we need to know your name, e-mail address, mailing
address and credit card number and expiration date. This allows us to
process and fulfill your order and to notify you of your order status.
All personal information you share with us is used only for purposes
of improving our store and to enhance your overall shopping experience.
We also monitor customer traffic patterns and site usage to help us
develop the design and layout of the store. On occasion we may use customer
information for marketing and promotional purposes; however we do not
sell online customer information to any outside company or third party.
- Does
your site use "cookies"?
"Cookies" are small bits of information that are stored by your web
browser on your computer's hard drive. If you choose to register your
name at our site, a cookie is created to remember your information each
time you visit. While you can choose to shop anonymously, we encourage
you to become a registered member. By registering, we can help make
your visit as convenient as possible and provide you with a faster check
out process. BabyBox also uses cookies to keep track of items you out
in your shopping cart, to tell us whether you have visited our site
previously, and to help us determine whether you came to Babybox.com
from a particular Internet link. Most Web browsers automatically accept
cookies, but you can change your browser settings to prevent that.
- Is
it safe to use my credit card online at BabyBox.com?
Yes, it is extremely safe to use your credit card online! At BabyBox.com
we are committed to doing everything possible to make you feel safe
and secure while shopping at our web site. BabyBox understands your
concerns over Internet security. Because we share your concerns, we
have taken extensive measures to ensure your complete privacy and security.
Our site is equipped with SSL (Secure Socket Layer) technology, a highly
secure on-line ordering process. This means that when you access the
BabyBox site using a secure browser, the personal data you send us (name,
address, phone number, credit card information, etc.) is encrypted for
your protection during the transmission process and can only be decoded
by BabyBox.com. This ensures that absolutely no unauthorized person
can view the personal information you provide when placing an order
through our site. Statistics have confirmed that it is much safer to
use your credit card online than it is to use it in a restaurant, bricks-and-mortar
retail store or over the phone. To check the security of your connection,
look at the lower left-hand corner of your browser window after accessing
the server. If you see an unbroken key or a closed lock (depending upon
your browser), then SSL is active. You can also double-check by looking
at the URL line of your browser. When accessing a secure server, the
first characters of the site address will change from "http" to "https."
Some versions of browsers and some firewalls don't permit communication
through secure servers. If you can't access the secure server for whatever
reason, please place your order by phone or by fax.
STORE POLICIES AND ORDERING
- What
are my payment options?
We gladly accept Visa, MasterCard, American Express, Discover and Paypal as payment for
orders.
- When
is my credit card charged?
With the exception of personalized items, all credit cards are billed
at the time of shipment. For items made to order, your credit card will
be charged at the time that you place your order.
- How
do I know my order has been placed?
We will process your order immediately upon request. You will receive
an e-mail notification once the order has been successfully placed with
the details of your order. If you have any questions about your order,
please e-mail us at customerservice@babybox.com or call us at 203-655-0185
for assistance.
- What
is your return policy?
We offer one of the greatest and most buyer friendly return policies in the industry. We offer a 30 day return policy on all stock item(s). Special/Custom orders cannot be returned. Shipping and handling fees are not refundable. (**Please note that ANY custom special orders are not returnable. This includes custom made bedding, furniture, custom room design, artwork, custom lighting, christening wear, custom ordered items, mattresses, changing pads, personalized items, and monogrammed items are not returnable.) If there is a problem with any of the above non-returnable items, please contact us within 7 business days.
If you are not fully satisfied with an item and wish to return or exchange
it, just replace the gift in its original packaging and follow these
simple steps: Contact our customer service department at 203-655-0185,
Monday through Friday 9:00 a.m. to 5:00 p.m. (Eastern Standard Time)
or e-mail us at customerservice@babybox.com with the following information:
- Your name
- Reason for
return
- Order number
- Request for
refund or exchange.
Once we receive your
information, we will assign you a Return Authorization Number (RA#).
This RA# will ensure prompt and proper handling of your refund or exchange.
We are unable to accept returns of merchandise that has been used, soiled
or damaged. Merchandise must be returned with original packaging and/or
tags intact to ensure complete credit. We regret that made to order items or custom ordered items (all bedding, linens, furniture, artwork), personalized items, and monogrammed items are not returnable.
We will issue a full refund for the price of any product you return
if it meets the above conditions. Write your RA# on the packing slip
and return to:
BabyBox.com Returns Department
46 Route 156, Suite 8
Yardville, NJ 08620
Please return your items via UPS, FEDEX or Insured Parcel Post. This protects
you in case the gift is damaged or gets lost in transit. If you are
returning a gift because it arrived to you damaged, we will refund your
shipping costs.
All sales become final after 30 days.
- What
is your product guarantee?
Our store offers only the finest products available and we make every
effort to meet your high standards for quality products, accurate descriptions,
reliable shipping and exceptional customer service. If you should have
a problem, question or concern, please contact us immediately at 1-203-655-0185.
- How do I place
and order offline?
We encourage you to place orders via our secure server online, however,
we would be happy to take your order over the phone if you are having
difficulties. Simply contact Customer Service via phone at 203-655-0185 during regular business hours 9:00 a.m.
to 5:00 p.m. (Eastern Standard Time), Monday through Friday. If you
need to reach us after this time, please leave our customer service
mailbox a message or simply e-mail us at customerservice@babybox.com.
Someone will get back to you within 24 hours.
- Do you accept telephone
orders?
We encourage you to place orders via our secure server online, however,
we would be happy to take your order over the phone if you are having
difficulties. Simply contact Customer Service via phone directly at 203 655-0185 during regular business hours 9:00 a.m. to 5:00 p.m. (Eastern Standard Time), Monday through Friday. If you need to reach us after this time, please leave our customer service
mailbox a message or simply e-mail us at customerservice@babybox.com.
Someone will get back to you within 24 hours.
SHIPPING AND DELIVERY
- What
is your product availability?
We make every effort to keep products in stock or ensure a reliable
supply from the manufacturers. The availability of each is noted within
the product description. Occasionally, however, we may take your order
and then discover that the product is not available for shipping, in
which case, we will notify you via e-mail that it is on back order.
If your order will be delayed by more than five days, we will contact
you to confirm that you would still like to receive the shipment. Some
of our items are shipped from the manufacturers directly instead of
from our distribution center and therefore require additional time for
arrival.
- What
are your shipping methods and costs?
We offer three shipping options for delivery within the USA, Ground (5-7 business days),
Express (1-2 Business Days), and Express Overnight (1 Business Day). We ship all packages
via United Parcel Service, RPS (Fed Ex Ground) or USPS. Most purchases are shipped from our
distribution center within two business days. Orders placed over the
weekend ship on Monday. Any orders shipped on Fridays (using expedited shipping methods) will arrive the next business day, the following Monday. If you need Saturday or weekend delivery please call to discuss your options.
Note: Items ordered together may not be shipped together. We will notify
you if any item cannot be shipped within 30 days, and you will be given
an option to cancel your order. Shipping costs are calculated according
to total price of item. (see chart below)
Standard Delivery: Orders should arrive at their destination
5 to 7 business days from the order date.
Express Shipping: To meet those special deadlines, Express 2-day
and Overnight delivery are available for most in stock, non-personalized
items. Express 2-Day is an additional $8.00 and Express Overnight is
an additional $15.00. Rush delivery is not available on some of our
oversized items and purchases shipped directly from our manufacturers.
* Custom orders are shipped directly from our manufacturers and are shipped via UPS or Federal Express)
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For
Orders Totaling
|
Standard
|
Express
2 Day
(Add $8.00)
|
Overnight
(Add $15.00)
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Up
to $15.99
|
$9.95
|
$16.95
|
$23.95
|
|
$16.00
- $30.99
|
$10.50
|
$17.95
|
$24.95
|
|
$31.00
- $50.99
|
$10.95
|
$18.95
|
$25.95
|
|
$51.00
- $75.99
|
$11.50
|
$19.95
|
$26.95
|
|
$76.00
- $100.99
|
$11.95
|
$20.95
|
$27.95
|
|
$101.00
- $124.99
|
$12.95
|
$21.95
|
$28.95
|
|
$125.00
- $150.99
|
$13.95
|
$22.95
|
$29.95
|
|
$151.00
- $250.99
|
$15.95
|
$23.95
|
$30.95
|
|
$251.00
- $350.99
|
$17.95
|
$25.95
|
$32.95
|
|
$351.00
- $450.00
|
$23.95
|
$31.95
|
$39.95
|
$451.00
and up
|
$29.95
|
$39.95
|
$44.95
|
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- Does
BabyBox.com ship to international addresses?
At this time, we are unable to ship to international
addresses. We hope to offer this service soon.
- Can
I send gifts to multiple "ship to" addresses?
Yes, we can ship to multiple addresses. Please follow the directions at check out.
- What
kind of gift services does BabyBox.com offer?
Special attention has been given to our gift packaging. Beautiful presentation
is one of the most important aspects when giving a gift. For a single gift box charge of $5.00, you can take advantage of our tissue-lined premium gift box.
(Unless noted within product description, most items can be gift boxed).
We include the box, tissue, ribbon,
diaper pin and gift card. Boxes are available in assorted sizes matched
according to size requirements. Gift items being sent to a single address
will be packaged together in one box, unless requested otherwise. If
your order is a gift, please complete the special packaging request
form during the check out process. Sorry, some items cannot be gift
wrapped, such as oversized items or items that are shipped in their
original boxes.
- Does
BabyBox charge sales tax?
BabyBox.com has offices in Connecticut and is therefore required by state law to collect sales tax on orders shipped to residents
of that state.
- How
can I check the delivery status of my order?
At the time we ship your order, we will notify you via e-mail of your
tracking number for each package. With this UPS/USPS tracking code, you can
instantly track your package anytime, anywhere. You can access UPS's
home page at www.ups.com or USPS at www.USPS.com.
BABYBOX.COM SITE REGISTRATION
- How
do I register as a member on the BabyBox.com site?
Registration is fast and easy, and it's a great way to simplify your
on-line shopping. While you can choose to shop anonymously on our site,
we encourage you to become a registered member so we can make your visit
as convenient as possible and provide you with a faster check out process.
You can register as a member at check out.
- Do
you have a baby shower gift registry?
We have a unique all-occasion gift registry. Now you can make it convenient for your friends to get you the perfect gift. Just use the " Add To Registry" button located next to the "Add to Cart" button to add a gift to your registry. Then you can use the E-Notification system to let your friends know where you are registered. Or for a more subtle approach, use the photo album or RSVP service, and when your friends log on to view your pictures or RSVP, they will already be on your registry.
HELPFUL SITE NOTES
- Promotional offers:
On occasion, we offer our repeat customers prommotional discounts through email. These coupons may not be combined with other offers and only one coupon may be applied per order. Please note: many of our luxury designers are not included in our promotional discount offers unless directly noted. The orders will not be processed and honored if the code applied is used incorrectly. The following designers are not eligilble for discount offers: Art for Kids, Bratt Decor, Duc Duc NYC, Gordonsbury, Kidtropolis/Media Works, La Petite Maison, Newport Cottages, Whistle and Wink. For further questions, please call one of our design associates: 203.655.0185
- Our Price Guarantee
We want you to feel confident about your purchase with BabyBox.com. We offer the best price possible that is approved with our designers. If however, you find the same item at a lower price, email us or call us. We will meet any competitor's price! The following conditions apply:
- Item must be sold by an authorized US distributor and does not apply to re-sell sites, close-outs, misprints, special buys, special promotions, or liquidations
- Price must be published for general public
- Valid on retail price of item only
- Item must be exactly the same, including model number, year, components, color, fabric, packaging and designer
- To request a price match, simply fax (203) 655-0084 or email a copy of the URL, catalogue page or advertisement to ktype@babybox.com. If you prefer to contact us by phone, call us at 1-203-655-0185 Monday-Friday 9am-5pm EST.
- Twins and Multiples Discount
We congratulate our expecting parents of twins, triplets and all multiples. To help, BabyBox.com offers 20% discounts on furniture and bedding purchases of two or more of the same item. Offer is valid on orders totaling $500 or more (excluding shipping and/or sales tax). Offer not valid on existing orders or re-orders. This offer may not be combined with any other discount or promotion offers. Actual shipping rates apply.
Certain exclusions apply. Contact one of our BabyBox.com Design Consultants for more information at: 203-655-0185
- How do I contact BabyBox.com
You can reach us during regular business hours at 203-655-0185, Monday through Friday from 9:00 am to 5:00 p.m. EST.
If you need to reach us after this time, please leave our customer service
mailbox a message or email us at customerservice@babybox.com. Someone
will get back to you within 24 hours.
- Customer
Comments?
At BabyBox.com we are always pleased to hear reactions to our gifts and listen to suggestions for any new items that you would like
to see included on our site. We welcome all feedback about our site,
our products and our service. Please send your comments to comments@babybox.com.
If you have questions about a product, an order you placed, or our company
policies, please do not hesitate to contact us. We will answer your
questions just as promptly and as thoroughly as we can. Our turnaround
time for email inquiries is 1 business day. You can call us at: 203-655-0185 or email at comments@babybox.com.
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