baby bedding
Customer Service Hours Monday through Friday
9:00am to 5:00pm EST
1 203-655-0185
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customer service
BabyBox.com Business Office:

22 Tower Drive
Darien, CT 06820
Phone: 203-655-0185
Fax: 203-655-0186

Contact Department and e-mail: Customer Service at
customercare@babybox.com

Customer comments should be addressed to:
comments@babybox.com

Shipping status inquiries should be addressed to:
orders@babybox.com

Corporate inquiries or press: Katherine Styne Type at
ktype@babybox.com

FREQUENTLY ASKED QUESTIONS

We take pride in offering our customers the most personal and comforting shopping experience. Customer service is our priority, so if you have any questions and cannot find the information you're looking for on our site, please contact us at 1-203-655-0185. Design Consultants are available Monday-Friday 9am-5pm EST. If you are calling us after hours, please leave a message and someone will return your the next morning. Should you wish to contact us via email at customerservice@babybox.com we will always try to get back to you within the same business day.
       CUSTOMER SECURITY AND PRIVACY
  1. Does BabyBox.com guarantee customer privacy?
  2. How do you use customer information gathered?
  3. Does your site use "cookies?"
  4. Is it safe to use my credit card online at BabyBox?


    STORE POLICIES AND ORDERING

  5. What are my payment options?
  6. When is my credit card charged?
  7. How do I know my order has been placed?
  8. What is your return policy?
  9. What is your product guarantee?
  10. How do you place an order offline?
  11. Do you accept telephone orders?


    SHIPPING AND DELIVERY

  12. What is your product availability?
  13. What are your shipping methods and costs?
  14. Do you ship to international addresses?
  15. Can I ship to multiple "ship to" addresses?
  16. What kind of gift services does BabyBox.com offer?
  17. Does BabyBox charge sales tax?
  18. How can I check the delivery status of my order?


    BABYBOX.COM SITE REGISTRATION

  19. How do I register on the BabyBox site?
  20. Do you have a baby shower gift registry?


    HELPFUL SITE NOTES


    ADDITIONAL BABYBOX.COM INFORMATION

  21. How do I contact BabyBox.com?
  22. Customer comments

    CUSTOMER SECURITY AND PRIVACY

  1. Does BabyBox.com guarantee customer privacy?

    We respect your privacy and maintain a strong commitment to its protection. At BabyBox.com, we use the information we collect about you to process orders and to provide a more personalized shopping experience. All information provided to BabyBox.com remains private and will not be distributed to anyone outside our company.

  2. How do you use customer information gathered?

    Any information gathered will be used in a confidential fashion. When you place an order, we need to know your name, e-mail address, mailing address and credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status. All personal information you share with us is used only for purposes of improving our store and to enhance your overall shopping experience. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. On occasion we may use customer information for marketing and promotional purposes; however we do not sell online customer information to any outside company or third party.

  3. Does your site use "cookies"?

    "Cookies" are small bits of information that are stored by your web browser on your computer's hard drive. If you choose to register your name at our site, a cookie is created to remember your information each time you visit. While you can choose to shop anonymously, we encourage you to become a registered member. By registering, we can help make your visit as convenient as possible and provide you with a faster check out process. BabyBox also uses cookies to keep track of items you out in your shopping cart, to tell us whether you have visited our site previously, and to help us determine whether you came to Babybox.com from a particular Internet link. Most Web browsers automatically accept cookies, but you can change your browser settings to prevent that.

  4. Is it safe to use my credit card online at BabyBox.com?

    Yes, it is extremely safe to use your credit card online! At BabyBox.com we are committed to doing everything possible to make you feel safe and secure while shopping at our web site. BabyBox understands your concerns over Internet security. Because we share your concerns, we have taken extensive measures to ensure your complete privacy and security. Our site is equipped with SSL (Secure Socket Layer) technology, a highly secure on-line ordering process. This means that when you access the BabyBox site using a secure browser, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during the transmission process and can only be decoded by BabyBox.com. This ensures that absolutely no unauthorized person can view the personal information you provide when placing an order through our site. Statistics have confirmed that it is much safer to use your credit card online than it is to use it in a restaurant, bricks-and-mortar retail store or over the phone. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

    Some versions of browsers and some firewalls don't permit communication through secure servers. If you can't access the secure server for whatever reason, please place your order by phone or by fax.


    STORE POLICIES AND ORDERING

  5. What are my payment options?

    We gladly accept Visa, MasterCard, American Express, Discover and Paypal as payment for orders.

  6. When is my credit card charged?

    With the exception of personalized items, all credit cards are billed at the time of shipment. For items made to order, your credit card will be charged at the time that you place your order.

  7. How do I know my order has been placed?

    We will process your order immediately upon request. You will receive an e-mail notification once the order has been successfully placed with the details of your order. If you have any questions about your order, please e-mail us at customerservice@babybox.com or call us at 203-655-0185 for assistance.

  8. What is your return policy?

    Customer satisfaction is our principal concern at BabyBox.com. We gladly accept returns within 30 days from receipt of merchandise and we will exchange it or issue a refund. Shipping and handling fees are not refundable. (**Please note that custom special orders (bedding, furniture, artwork, diaper cakes, christening wear), custom ordered items (mattresses, changing pads) personalized items, and monogrammed items are not returnable.) If there is a problem with any of the above non-returnable items, please contact us within 7 business days.

    If you are not fully satisfied with an item and wish to return or exchange it, just replace the gift in its original packaging and follow these simple steps: Contact our customer service department at 203-655-0185, Monday through Friday 9:00 a.m. to 5:00 p.m. (Eastern Standard Time) or e-mail us at customerservice@babybox.com with the following information:
    1. Your name
    2. Reason for return
    3. Order number
    4. Request for refund or exchange.

    Once we receive your information, we will assign you a Return Authorization Number (RA#). This RA# will ensure prompt and proper handling of your refund or exchange. We are unable to accept returns of merchandise that has been used, soiled or damaged. Merchandise must be returned with original packaging and/or tags intact to ensure complete credit. We regret that made to order items or custom ordered items (all bedding, linens, furniture, artwork), personalized items, and monogrammed items are not returnable. We will issue a full refund for the price of any product you return if it meets the above conditions. Write your RA# on the packing slip and return to:

    BabyBox.com Returns Department
    211 Yardville/Hamilton Square Road
    Yardville, NJ 08620

    Please return your items via UPS, FEDEX or Insured Parcel Post. This protects you in case the gift is damaged or gets lost in transit. If you are returning a gift because it arrived to you damaged, we will refund your shipping costs.

    All sales become final after 30 days.

  9. What is your product guarantee?

    Our store offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should have a problem, question or concern, please contact us immediately at 1-203-655-0185.

  10. How do I place and order offline?

    We encourage you to place orders via our secure server online, however, we would be happy to take your order over the phone if you are having difficulties. Simply contact Customer Service via phone at 203-655-0185 during regular business hours 9:00 a.m. to 5:00 p.m. (Eastern Standard Time), Monday through Friday. If you need to reach us after this time, please leave our customer service mailbox a message or simply e-mail us at customerservice@babybox.com. Someone will get back to you within 24 hours.

  11. Do you accept telephone orders?

    We encourage you to place orders via our secure server online, however, we would be happy to take your order over the phone if you are having difficulties. Simply contact Customer Service via phone directly at 203 655-0185 during regular business hours 9:00 a.m. to 5:00 p.m. (Eastern Standard Time), Monday through Friday. If you need to reach us after this time, please leave our customer service mailbox a message or simply e-mail us at customerservice@babybox.com. Someone will get back to you within 24 hours.

    SHIPPING AND DELIVERY

  12. What is your product availability?

    We make every effort to keep products in stock or ensure a reliable supply from the manufacturers. The availability of each is noted within the product description. Occasionally, however, we may take your order and then discover that the product is not available for shipping, in which case, we will notify you via e-mail that it is on back order. If your order will be delayed by more than five days, we will contact you to confirm that you would still like to receive the shipment. Some of our items are shipped from the manufacturers directly instead of from our distribution center and therefore require additional time for arrival.

  13. What are your shipping methods and costs?

    We offer three shipping options for delivery within the USA, Ground (5-7 business days), Express (1-2 Business Days), and Express Overnight (1 Business Day). We ship all packages via United Parcel Service, RPS (Fed Ex Ground) or USPS. Most purchases are shipped from our distribution center within two business days. Orders placed over the weekend ship on Monday. Any orders shipped on Fridays (using expedited shipping methods) will arrive the next business day, the following Monday. If you need Saturday or weekend delivery please call to discuss your options.
    Note: Items ordered together may not be shipped together. We will notify you if any item cannot be shipped within 30 days, and you will be given an option to cancel your order. Shipping costs are calculated according to total price of item. (see chart below)

    Standard Delivery: Orders should arrive at their destination 5 to 7 business days from the order date.
    Express Shipping: To meet those special deadlines, Express 2-day and Overnight delivery are available for most in stock, non-personalized items. Express 2-Day is an additional $8.00 and Express Overnight is an additional $15.00. Rush delivery is not available on some of our oversized items and purchases shipped directly from our manufacturers.

    * Custom orders are shipped directly from our manufacturers and are shipped via UPS or Federal Express)


    For Orders Totaling
    Standard
    Express 2 Day
    (Add $8.00)
    Overnight
    (Add $15.00)
    Up to $15.99
    $9.95
    $16.95
    $23.95
    $16.00 - $30.99
    $10.50
    $17.95
    $24.95
    $31.00 - $50.99
    $10.95
    $18.95
    $25.95
    $51.00 - $75.99
    $11.50
    $19.95
    $26.95
    $76.00 - $100.99
    $11.95
    $20.95
    $27.95
    $101.00 - $124.99
    $12.95
    $21.95
    $28.95
    $125.00 - $150.99
    $13.95
    $22.95
    $29.95
    $151.00 - $250.99
    $15.95
    $23.95
    $30.95
    $251.00 - $350.99
    $17.95
    $25.95
    $32.95
    $351.00 - $450.00
    $23.95
    $31.95
    $39.95
    $451.00 and up
    $29.95
    $39.95
    $44.95

  14. Does BabyBox.com ship to international addresses?

    At this time, we are unable to ship to international addresses. We hope to offer this service soon.

  15. Can I send gifts to multiple "ship to" addresses?

    Yes, we can ship to multiple addresses. Please follow the directions at check out.

  16. What kind of gift services does BabyBox.com offer?

    Special attention has been given to our gift packaging. Beautiful presentation is one of the most important aspects when giving a gift. For a single gift box charge of $5.00, you can take advantage of our tissue-lined premium gift box. (Unless noted within product description, most items can be gift boxed). We include the box, tissue, ribbon, diaper pin and gift card. Boxes are available in assorted sizes matched according to size requirements. Gift items being sent to a single address will be packaged together in one box, unless requested otherwise. If your order is a gift, please complete the special packaging request form during the check out process. Sorry, some items cannot be gift wrapped, such as oversized items or items that are shipped in their original boxes.

  17. Does BabyBox charge sales tax?

    BabyBox.com has offices in Connecticut and is therefore required by state law to collect sales tax on orders shipped to residents of that state.

  18. How can I check the delivery status of my order?

    At the time we ship your order, we will notify you via e-mail of your tracking number for each package. With this UPS/USPS tracking code, you can instantly track your package anytime, anywhere. You can access UPS's home page at www.ups.com or USPS at www.USPS.com.


    BABYBOX.COM SITE REGISTRATION

  19. How do I register as a member on the BabyBox.com site?

    Registration is fast and easy, and it's a great way to simplify your on-line shopping. While you can choose to shop anonymously on our site, we encourage you to become a registered member so we can make your visit as convenient as possible and provide you with a faster check out process. You can register as a member at check out.

  20. Do you have a baby shower gift registry?

    We have a unique all-occasion gift registry. Now you can make it convenient for your friends to get you the perfect gift. Just use the " Add To Registry" button located next to the "Add to Cart" button to add a gift to your registry. Then you can use the E-Notification system to let your friends know where you are registered. Or for a more subtle approach, use the photo album or RSVP service, and when your friends log on to view your pictures or RSVP, they will already be on your registry.


    HELPFUL SITE NOTES

  21. Promotional offers:

    On occasion, we offer our repeat customers prommotional discounts through email. These coupons may not be combined with other offers and only one coupon may be applied per order. Please note: many of our luxury designers are not included in our promotional discount offers unless directly noted. The orders will not be processed and honored if the code applied is used incorrectly. The following designers are not eligilble for discount offers: Art for Kids, Bratt Decor, Duc Duc NYC, Gordonsbury, Kidtropolis/Media Works, La Petite Maison, Newport Cottages, Whistle and Wink. For further questions, please call one of our design associates: 203.655.0185


  22. Our Price Guarantee We want you to feel confident about your purchase with BabyBox.com. We offer the best price possible that is approved with our designers. If however, you find the same item at a lower price, email us or call us. We will meet any competitor's price! The following conditions apply:
    • Item must be sold by an authorized US distributor and does not apply to re-sell sites, close-outs, misprints, special buys, special promotions, or liquidations
    • Price must be published for general public
    • Valid on retail price of item only
    • Item must be exactly the same, including model number, year, components, color, fabric, packaging and designer
    • To request a price match, simply fax (203) 655-0084 or email a copy of the URL, catalogue page or advertisement to ktype@babybox.com. If you prefer to contact us by phone, call us at 1-203-655-0185 Monday-Friday 9am-5pm EST.
    • Twins and Multiples Discount

      We congratulate our expecting parents of twins, triplets and all multiples. To help, BabyBox.com offers 20% discounts on furniture and bedding purchases of two or more of the same item. Offer is valid on orders totaling $500 or more (excluding shipping and/or sales tax). Offer not valid on existing orders or re-orders. This offer may not be combined with any other discount or promotion offers. Actual shipping rates apply. Certain exclusions apply. Contact one of our BabyBox.com Design Consultants for more information at: 203-655-0185
  23. How do I contact BabyBox.com

    You can reach us during regular business hours at 203-655-0185, Monday through Friday from 9:00 am to 5:00 p.m. EST. If you need to reach us after this time, please leave our customer service mailbox a message or email us at customerservice@babybox.com. Someone will get back to you within 24 hours.

  24. Customer Comments?

    At BabyBox.com we are always pleased to hear reactions to our gifts and listen to suggestions for any new items that you would like to see included on our site. We welcome all feedback about our site, our products and our service. Please send your comments to comments@babybox.com. If you have questions about a product, an order you placed, or our company policies, please do not hesitate to contact us. We will answer your questions just as promptly and as thoroughly as we can. Our turnaround time for email inquiries is 1 business day. You can call us at: 203-655-0185 or email at comments@babybox.com.




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